• Most Asked Questions

  • How to Clean Oxidized Earrings?
    Answer: To clean Oxidized Earrings, take Vinegar and Water in equal proportions and mix them up in a container. Thereafter, clean the tarnished area of the Artificial Jewellery with the help of the toothbrush.
    How to Clean Oxidized Jewellery?
    Answer: Take one cup of warm water in a bowl and simply add one tablespoon of Baking Soda and salt. As soon as you add these components, a chemical reaction will take place with the bubble and foil. Use this mixture to clean your Oxidized Jewellery. Be sure to apply the mixture to all rusty areas. Get the jewelry rinsed with cool water and dry the same with a microfiber towel or any soft piece of cloth.
    How to wear Oxidized Jewellery?
    Answer: You can flaunt your Oxidized Jewellery collection by coupling them with any ensemble. Either style it with the fusion wears and give yourself a chic look or pair it up with Kurta or Saree to add a dash of elegance and grace to the attire. This gives a gorgeous look when layered with each other.
    What is American Diamond Jewellery?
    Answer: Also known as Cubic Zirconia, these are the synthesized replicas of natural diamonds. These are imposters and owing to their synthetic origin, a certain level of clarity can be easily achieved. American Diamond Jewellery is an ideal choice for those who are looking for an affordable and ordinary replacement for diamonds.
    Is American Diamond a Real Diamond?
    Answer: No, not at all. These are the crystalline form of Zirconium Oxide; however, it is challenging to spot any difference between the real diamond and American diamond. This is 50% heavier than the natural diamonds, owing to its structure, and is available at a budget-friendly price.
    Where to Buy Wedding Jewellery?
    Answer: From Wedding Jewellery sets to statement bridal necklaces, shop everything at Priyaasi without emptying your bank balance. They offer a massive range of contemporary and appealing jewellery designs to glam up your overall appearance.
  • Signup and Login

  • Do I have to register to shop at Priyaasi.com?
    Answer: Yes
    How do I register?
    Answer: You can register yourself by clicking on this Registration Link. Once subscribed, you can enjoy regular updates and services from Priyaasi.com.
    Do I have to disclose my Email & Phone Number for Registration?
    Answer: Yes. This ensures a secure shopping from your end.
    Is my Personal Information secure at Priyaasi.com?
    Answer Yes. Please see our Privacy Policy to know more.
    Are there any charges for registration?
    Answer: There are no charges for registration on Priyaasi.com
    How do I get a new password?
    Answer: Click on Forgot Password option available in Sign in/Register page. A link to set new password will be mailed to your registered Email ID.
    What is the stipulated delivery time for an order?
    Answer: Depending upon the location, it takes 3-5 Days for the delivery of a product.
  • Shipping and delivery

  • What is Priyaasi's Shipping Policy?
    Answer: "We strive to deliver products purchased from us in excellent condition and in the fastest time possible. If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount , if paid online."
    How do I check the status of my order?
    Answer: Please tap on “My Orders” section under main menu of Website to check your order status.
    How can I check if Priyaasi delivers to my PIN Code?
    Answer: You can find out if Priyaasi delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time.
    Does Priyaasi deliver products outside India?
    Answer: No. At this point, Priyaasi delivers products only within India.
    How can I get my order delivered faster?
    Answer: Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.
    I have received a partial item/partial order or an Untenanted/Void packet?
    Answer: Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers: Please do not use the item for which claim is being raised.
    What if I am not available when you deliver the merchandise?
    Answer: In case of Online Order, three attempts will be made and failure to which, the product will return to its origin until further instructions are given by the customer. In case of Cash on Delivery Order, the Courier Company usually calls the customer to checks their availability. Should the customer not be present when our courier attempts to deliver your parcel, three more attempts are made automatically. Further to this, the parcel is re-dispatched only after taking appropriate instructions from the customer.
  • Cancellations

  • What is Priyaasi's Cancellation Policy?
    Answer: You can now cancel an order when it is in packed/shipped status.
    Can I modify the shipping address of my order after it has been placed?
    Answer: Yes, You can modify the shipping address of your order before we have processed (packed) it,
    I just cancelled my order. When will I receive my refund?
    Answer: If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, you will receive refund into the source account within 7-10 days from the time of order cancellation. 
  • Return Policy

  • What is Priyaasi's Return and Exchange Policy? How does it work?
    Answer: We have 7 days Return Policy, which is applicable under these circumstances: If broken/unsealed, do not accept the order at the time of delivery itself. In the case of merchandise, returned products must be unused and unwashed, and returned with all original packaging and tags that they were shipped with.
    Does Priyaasi pick up the product I want to return from my location?
    Answer: Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.
    How can I Self-Ship the product to Priyaasi?
    Answer: If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via email.
    Where should I self-ship the Returns?
    Answer: "Please ship the product on below address: Prita Designs Private Limited Priyaasi Corporate Office, Road no.5, Moti Vihar, Silokhera, South City I, Gurugram,122002 "
    Why did the pick up of my product fail?
    Answer: We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.
    What do I do if my order is received in a damaged condition?
    Answer: If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support and intimate the action immediately.
    What should I do if I receive a different item from the one that I have ordered?
    Answer: If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery. Please refer to our “Returns Policy” section for more details.
  • Payments

  • How can I pay for my order at Priyaasi?
    Answer: "We support the following payment options at Priyaasi: Cash On Delivery (available in selected pin codes) Credit Card Debit Card Net banking UPI"
    How does the COD (Cash on Delivery) payment option work?
    Answer: Priyaasi's Cash on Delivery option allows you to pay order value at the time of delivery for all orders.
    What is COD limit?
    Answer: We do have COD limit till 5000.
    What is the eligibility criteria to avail EMI option?
    Answer: Currently, we do not provide EMI
    What happens if my credit/debit card has been compromised while making a payment online?
    Answer: We do not collect or store your credit card information. If you suspect any such thing, then please report this immediately to bank.
  • Coupons/Contact us

  • How do I apply a coupon on my order?
    Answer: You can apply a coupon on cart page before order placement.
    How do I get in touch with Priyaasi.com?
    Answer: Priyaasi operates from 10:00am to 7:00pm. You can get in touch with the Customer support team at 080-6901-6511 or by e-mailing at support@priyaasi.com.
    What happens if merchandise ordered is out of stock?
    Answer: If a product goes out of stock while adding it to your shopping cart, you will be informed immediately and the merchandise will not get added to the shopping cart.